Return Policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within the specified return period, subject to the conditions outlined in this policy.

Return Timeframe

Items must be returned within 14 days of the original purchase date. The return period begins on the date you receive the item.

Return Conditions

To be eligible for return, items must:

• Be in their original condition
• Include all original packaging and documentation
• Not show signs of use or damage

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and a return authorization number.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return, including digital products, personalized items, or items that have been used or damaged. Please contact us to confirm return eligibility for specific items.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: infocenter@scentedshatelier.world
Address: 31b Harry Ell Drive, Cashmere, Christchurch 8022, New Zealand